Shipping & Return Policy

Return Policy

Return Policy for the US

At Willy Café, Inc., we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible.

Please see the full POS Equipment Agreement below.

Please note: If you did not receive the items that you ordered or are missing items that were supposed to come, please reach out to the Willy Café, Inc. support team at info@willycafe.com. We can only process these requests within 30 days after delivery. 

Requirements

Within 30 Days - You must request a return within 30 days of the product being shipped to you. Returns must be shipped back to our warehouse within 7 days of receiving your return label.

Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. Shopify may reject the returned product if there is damage to the product and/or product packaging.

If a product is deemed unfit for return, Willy Café, Inc. will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options:

1. The product will be shipped back to the customer at a shipping cost of $30; or
2. The product will be recycled.

If you do not select one of the above options within 14 days of Shopify informing you that your return has been rejected, the product will be recycled.

Free Return Shipping - All orders shipped to the Continental US are eligible for free return shipping using a carrier that we’ve selected. Please follow the instructions below. We are not responsible for risk of loss or damage for returning a product during shipment. 

For orders outside the Continental US, customers are responsible for purchasing a label and sending the item(s) back to our warehouse. If you provide us with proof of shipment and cost, we can authorize a Shopify subscription credit for the cost.

Due to the nature of physical gift cards we are unable to offer any returns/refunds on gift card orders once they have been printed. If a gift card order has moved to the proofing stage but not printed, a $15 charge will apply, which will be taken from the refund provided.

 Due to the nature of returns on food products, we do not offer return on ordered food products.  All sales are final on made food products, although a replacement can be taken care of.

We offer full refund or exchange for any order received in defective or damaged condition, or missing items, within 30 days from date of purchase. In the event you are missing an item from your order, please contact info@willycafe.com.

Instructions

As long as your return adheres to the requirements described above, follow these steps to return your product(s):

1. Contact info@willycafe.com with your issue.
2. After reviewing your return request, we will email you a return label. Print out the return label and securely attach it to a suitable shipping carton.
3. Drop the package off at the shipping carrier’s closest location.

 

We will receive and review the products you have returned. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 8 business days for this process.

If you have any questions or concerns about making a return, feel free to contact the Willy Café, Inc. support team at info@willycafe.com.